Shipping policy
Thank you for shopping with Ovyre. This Shipping Policy explains our order processing times, estimated delivery times, shipping availability, tracking, and what to do if there is an issue with your shipment.
FREE U.S. SHIPPING
Ovyre offers free standard shipping on all eligible orders within the United States.
There is no minimum purchase amount required to qualify for free standard shipping.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after your order is successfully placed and payment is authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Please note that processing time is separate from shipping and transit time.
During periods of unusually high order volume, promotional events, severe weather, or other circumstances outside our reasonable control, processing may take longer.
ESTIMATED DELIVERY TIME
After your order has been processed and shipped, standard delivery typically takes approximately:
5–10 business days
Therefore, most orders can generally be expected to arrive within approximately 6–13 business days from the date the order is placed, including normal processing time.
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
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Your location;
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Carrier performance;
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Weather conditions;
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Holiday shipping volume;
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Transportation disruptions;
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Address issues; or
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Other circumstances outside Ovyre's reasonable control.
ORDER CONFIRMATION
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your shipping address or other order information, contact us as soon as possible at:
We cannot guarantee that an order can be changed after it has entered processing or fulfillment.
TRACKING YOUR ORDER
Once your order has shipped, we will send a shipping confirmation email containing your available tracking information.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to become active or update within the carrier's system.
Carrier tracking information is provided by the applicable shipping carrier, and updates may occasionally be delayed.
SHIPPING LOCATIONS
Ovyre currently ships to eligible addresses within the United States only.
At this time, we do not ship to:
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P.O. Boxes;
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APO/FPO military addresses; or
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U.S. territories.
International shipping is currently unavailable unless otherwise expressly stated on our website.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your:
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Name;
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Street address;
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Apartment or unit number, if applicable;
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City;
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State;
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ZIP code; and
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Contact information
before submitting your order.
If you discover an address error, contact us immediately at support@realovyre.com.
Once an order has been processed or shipped, we may be unable to change the delivery address.
Ovyre is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
SHIPPING DELAYS
Although we work to have orders delivered within the estimated timeframe, shipping delays can occasionally occur.
Delays may result from circumstances including:
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Severe weather;
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Carrier disruptions;
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Transportation delays;
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High shipping volume;
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Natural disasters;
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Government actions;
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Labor disruptions; or
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Other events outside our reasonable control.
If your order has not arrived within 15 business days after it was shipped, please contact us so we can review the shipment:
Email: support@realovyre.com
Phone: +1 (307) 218-5208
Please include your order number when contacting us.
LOST PACKAGES
If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us at support@realovyre.com.
We may review the available tracking information and, where appropriate, assist you with a carrier investigation or other available resolution.
Please provide:
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Your order number;
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Your name;
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Your shipping address; and
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Any relevant tracking information.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package was delivered but you cannot locate it, we recommend that you:
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Check around your property, mailbox, front entrance, side or back doors, and other possible delivery locations;
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Ask household members, neighbors, building staff, or front-desk personnel whether they received the package;
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Allow a short period of time, as some carriers may mark packages as delivered shortly before final delivery; and
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Contact the shipping carrier using your tracking number.
If you still cannot locate the package, contact us at support@realovyre.com and we will review the available information.
Ovyre cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered to the address provided at checkout, except where required by applicable law.
STOLEN PACKAGES
If you believe a package was stolen after confirmed delivery, please contact the applicable shipping carrier and consider reporting the matter to the appropriate local authorities where necessary.
You may also contact Ovyre Support so we can review the available order and tracking information.
DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged or an item inside the shipment is defective, please contact us as soon as possible at:
Include your:
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Order number;
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Description of the issue; and
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Clear photographs of the damaged package and/or product where possible.
Damaged or defective product claims are handled in accordance with our Return & Refund Policy.
RETURN SHIPPING
Returns are governed separately by our Return & Refund Policy.
Please do not send products back without first contacting Ovyre and receiving applicable return instructions.
Our registered business address should not be used as a return address unless Ovyre Support specifically instructs you to send a return there.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, delivery locations, or other operational requirements.
The most current version will be posted on realovyre.com with the updated effective date.
CONTACT US
For questions about your order, shipment, tracking information, or delivery, please contact:
Ovyre LLC
30 N Gould St
Sheridan, Wyoming 82801
United States
Website: realovyre.com
Email: support@realovyre.com
Phone: +1 (307) 218-5208
Support Hours: 8:00 AM–8:00 PM Eastern Time, Daily