Refund policy
RETURN & REFUND POLICY
Last Updated: September 4, 2026
At Ovyre, we want you to feel confident about your purchase. If you're not completely satisfied, eligible items may be returned in accordance with the policy below.
30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be in the same condition in which you received it;
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Be unworn and unused;
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Have all original tags attached;
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Be returned in its original packaging; and
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Include a receipt or other proof of purchase.
Items that show signs of wear, washing, alteration, damage caused after delivery, or use may not be eligible for a return.
HOW TO START A RETURN
To request a return, contact us at:
Email: support@realovyre.com
Phone: +1 (307) 218-5208
Support Hours: 8:00 AM–8:00 PM Eastern Time, Daily
Please include your order number and the email address used to place your order so we can assist you as quickly as possible.
If your return is approved, we will provide you with return instructions and, where applicable, a return shipping label.
Any applicable return-shipping charges will be disclosed as part of the return process.
Items sent back to Ovyre without first requesting and receiving return authorization may not be accepted.
Please do not send a return to our registered business address unless our Customer Support team specifically instructs you to do so.
For any return-related questions, contact us at support@realovyre.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is:
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Damaged;
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Defective;
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Incorrect; or
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Different from what you ordered,
please contact us as soon as possible at support@realovyre.com.
When contacting us, please include your order number and, where possible, photographs showing the issue.
We will review the situation and work with you to make it right.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
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Gift cards;
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Customized or personalized products;
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Items specifically marked Final Sale at the time of purchase; and
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Other products that cannot legally or hygienically be returned once opened or used.
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
VIP DISCOUNTED PRODUCTS
Purchasing a product at an Ovyre VIP discounted price does not, by itself, make the product Final Sale.
Unless the product is specifically identified as Final Sale, eligible VIP purchases remain subject to our standard 30-day return policy.
EXCHANGES
We do not currently process direct exchanges.
The fastest way to receive a different size, color, or product is to:
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Request a return for the original eligible item;
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Complete the approved return process; and
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Place a separate order for the item you would like instead.
Product availability is not guaranteed while a return is being processed.
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If your order is shipped into the European Union and applicable consumer law provides you with a statutory right of withdrawal, you generally have the right to cancel your qualifying purchase within 14 days without providing a reason, subject to applicable legal exceptions.
To exercise this right, please contact us at support@realovyre.com.
Returned merchandise must generally be in the same condition in which it was received, with original tags and packaging where applicable.
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available to you under applicable law.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, generally within 10 business days after approval.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account after Ovyre has issued it.
Original shipping charges may not be refundable unless required by applicable law or unless otherwise stated by Ovyre.
If more than 15 business days have passed since Ovyre approved your refund and you have not received it, please contact us at:
OVYRE VIP MEMBERSHIP FEES
Product returns and Ovyre VIP Membership fees are separate matters.
Returning a product does not automatically cancel your Ovyre VIP Membership.
If you are enrolled in the Ovyre VIP Membership and wish to prevent future membership renewals, you must separately cancel your membership in accordance with the Ovyre VIP Membership Terms.
The Ovyre VIP Membership includes a 14-day free trial and automatically renews at $29.99 every 28 days unless canceled before the applicable renewal.
Questions regarding a VIP Membership charge or cancellation may be directed to support@realovyre.com.
CONTACT US
For questions regarding returns, refunds, damaged products, or exchanges, please contact:
Ovyre LLC
30 N Gould St
Sheridan, Wyoming 82801
United States
Website: realovyre.com
Email: support@realovyre.com
Phone: +1 (307) 218-5208
Support Hours: 8:00 AM–8:00 PM Eastern Time, Daily